How to Create a WhatsApp Chatbot for Business? An Essential Guide

WhatsApp is a world-leading communication channel in the world. WhatsApp chatbot is a live chat and automated software program. WhatsApp is a popular way in the online communication system. Any AI tool can be integrated with it for chatting privileges with customers. WhatsApp chatbot can be the best way to communicate with customers. But how to create a WhatsApp chatbot for business? No idea about that? No problem, we will learn together how to create WhatsApp business chatbot.

Business chatbot tools assist in collaborating or communicating with different people simultaneously. In that case, the relationship between customers and vendors is established.       

How to Create a WhatsApp Chatbot for Business?

A WhatsApp chatbot is an automated software application designed to interact with users via the WhatsApp messaging platform. It can handle various tasks such as answering questions, providing information, processing orders, and offering customer support by using predefined responses and artificial intelligence to simulate human conversation. This chatbot importance is immeasurable. So, let's see how to create a WhatsApp chatbot for business with a few essential steps.  

1. First of all, identify your business goals and figure out your basic expectations for chatbots, such as customer support, lead generation, e-commerce, and others.

2. Sign up for the WhatsApp Business API and ensure that you comply with WhatsApp guidelines and policies.

3. To build WhatsApp bot choose a reliable chatbot platform like Landbot, Twilio, Botsify, Dialogflow, Chatfuel, and others.

4. Requires WhatsApp Business API.

5. Design the chatbot conversation flow with natural language processing (NLP) to handle user queries and make answers effectively.

6. Integrate the chatbot with your CRM and other business tools for seamless operations.

7. Test the chatbot to ensure it provides accurate and helpful responses.

8. At the last stage, launch the chatbot and continuously monitor its performance.

Creating a WhatsApp chatbot can significantly enhance customer interaction and streamline business operations. By following this guide, you can set up an efficient and effective chatbot tailored to your business needs.

Why Should Businesses Use WhatsApp Chatbots?

Every business place is a busy station. To save time, easy communication between office staff, easy communication between business owners and customers, building relationships, verbal remote support, low cost of the best communication chain, etc. Due to the above reasons, businesses should use WhatsApp chatbot. There are a few more privileges for businesses WhatsApp chatbot such as

• It is easy to communicate.
• People can ensure better customer support 24/7.
• High chance of customer engagement rate.
• It is cost-effective.
• Make sure instant customer support.

Due to the above reasons, business owners should also use this communication system for their customer and group communication.

Who Uses WhatsApp Chatbot?

Most industries use WhatsApp chatbots for their business communication or personal communication. Real estate industries, healthcare & hospital industry, and manufacturing industries use more WhatsApp chatbot systems. Moreover, some other industries also use this chatbot system, such as

• Education sector.
• E-commerce business platform.
• Finance sectors.
• Travel and hospitality companies.
• Retail stores.
• Food delivery services.
• Marketing agencies.

Necessity of WhatsApp Chatbot for business?

All the business owners want to build their business. The customer is the wealth of a business. For this reason maintaining communication, collaboration, and making better customer relationships is crucial. In that case, the WhatsApp chatbot is crucial to maintaining those things. Chatbot can help a business in many ways. So, let’s see why businesses should use WhatsApp chatbot.

Low Cost to Communicate

WhatsApp bot is a cost-saving bot. Many Chatbot providers offer it free with limited features and privileges. Those with small organizations may adopt this free chatbot and integrate it with their communication system. Most chatbot providers have premium plans if they require more features then you may go for pricing. But they charge a limited cost. So, it cost savings compared to other communication platforms.

Quick Customer Support

Using WhatsApp chatbot people can provide remote customer support. All the people know that it is the greatest, most popular, and fastest communication channel. Most chatbots have AI pilots that help to write answers and questions to the users. 

Indeed such an AI WhatsApp chatbot has several related answers or replies. That’s why communication systems become very easy and users do not need to take pressure to find new answers for customers. In that case, better customer support can be ensured.

High Rate of Customer Engagement

There are more than 2B users in 180 countries. This tool also allows top messaging, audio, video, and file-sharing options. You may easily integrate this tool into your website for live chat with the customers. This will enhance your customer engagement ratio. So, if you would like to be in the customer's mind then communicate with them and engage them in your business by using this communication channel.   

Enhance Marketing and Advertising Opportunities

Communication is a great part of marketing. It is also part of advertising also. This is because business owners can send different kinds of promotional activity to the WhatsApp group, sharing service quality, product delivery systems, product images, and others. These things may influence the customers in many ways. AI chatbot may help in that connection.

Easy To Use and Integration System

This communication tool is easy to use and offers a better user-friendly interface. It is easy to integrate and can be integrated with any website like service, e-commerce, and others. This integration system will make your business communication easier. Some other AI tools are integrated with this tool. So, choose the best chatbot for your website integration and business communication.   

WhatsApp Chatbot Pricing For Business

AI chatbot costs between $0 and $300,000 per solution depending on business. However, Chatbot or communication system providers offer different ranges of pricing depending on their service or covering area. Most of the software providers or chatbot tool providers offer monthly packages with different pricing categories. It may be the local price of $39 per month, and premium pricing of $37 per month with more features or advantages than local pricing.

On the other hand, some providers offer custom packages. It means you can choose or add any add-ons depending on your business needs. Indeed, which package you need depends on your business type, number of customers, and others. So, choose the best package with a reliable price that suits your business.

Therefore, some free WhatsApp chatbots demand no charges but may have premium plans for other addons or services. However, take a look at some of the best free chatbot for WhatsApp: BotsCrew, Landbot, and others. But they may have a premium plan for a wide range of features.

Can Small Businesses Use WhatsApp Chatbot?

Yes, of course they can. All business types should use this communication channel for better customer engagement. A WhatsApp chatbot for small businesses can significantly improve customer engagement operations. Billions of people use WhatsApp. This chatbot offers a direct and familiar communication channel for customers, providing instant responses, facilitating bookings, and handling customer service efficiently.

This communication channel saves time, reduces operational costs, and ensures a consistent and reliable customer experience. However, WhatsApp chatbots can gather valuable data and insights on customer preferences and behaviors. 

It allows businesses services and marketing strategies more accurately and effectively. Due to the overall consideration, WhatsApp chatbot integration is necessary for all kinds of business platforms (small, medium, and large). So, for well-managed and better client feedback, create WhatsApp chatbot on your website. 

Best WhatsApp Chatbot for Business

Choosing the best WhatsApp chatbot for business focuses on crucial things, such as many chatbots or messaging platforms offering better communication tools. Different types of chatbots can be deployed in WhatsApp. Let’s see a WhatsApp bots list or chatbot development companies:

• Landbot
• AgentBot
• Flow.Ai
• BotsCrew
• Yalochat
• LivePerson
• Respond.io

Is WhatsApp Chatbot Free For The Business?

Yes, the WhatsApp chatbot is free for limited options. But WhatsApp does not offer a free version for businesses to build and deploy chatbots. If you would like to get more features for business then you should choose a premium plan. 

Those who expect high traffic engagement, accelerated sales, and want to provide better customer support, such as business owners should choose the premium plan. To create a WhatsApp chatbot, you need to use the WhatsApp Business API, which is not free. The costs are generally associated with:

• WhatsApp Business API fees.
• Third-party providers offer chatbot integration with WhatsApp for business.
• Provide third-party integration charges with different modules (if required).

Is WhatsApp chatbot creation free?

Creating a WhatsApp chatbot involves costs. It requires the use of the WhatsApp Business API. This API is not free. You must go through WhatsApp's official partners or third-party service providers. 

On the other hand, some chatbot platforms may offer free trials or limited free plans, fully operational and scalable. Indeed, WhatsApp chatbots incur costs for API access, message delivery, and possibly the development and maintenance of the bot. However, you should review the pricing details of the specific service provider.

Final Thought

If you would like to create WhatsApp bot then follow the above directions. We have given a clear idea of how to create chatbot for WhatsApp, integration ideas, pricing, best bot integration platforms, and others. We have referred to things for your business privileges. Nowadays, the AI WhatsApp chatbot is more popular for easy messaging and communication. So, look at how to create a bot on WhatsApp and execute it on your website and get the advantages.