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What is The Best AI Chatbot for Business - Top 12 Platform

By Majedul Haque Shakil Last Updated -- Saturday, 2024-02-24

What is The Best AI Chatbot is a common and trendy question in the business segment. It's undeniable that AI chatbots are extremely helpful in many fields, from daily life services like shopping and entertainment to professional services like education and hospitality, even in business.

AI chatbot platforms have become increasingly famous in recent years, and we see it continuing in 2024 and the years to come, and for a good reason. AI chatbots can be highly effective for your business, delivering a cost-effective form to automate customer service, sales, and marketing.

Significantly improving customer services, AI chatbot plays a significant part.

Chatbot success stories continue to encourage many businesses to adopt a bot. But they're always trying to decide which type of chatbot to choose.

The Best AI Chatbots can unlock incredible efficiency.

But all the chatbots are different. To help companies or businesses find the best of the best, this blog will help you find the best AI chatbot. But first, we must determine the difference between AI chatbots and ruled-based bots.

So Let's comprehensively discuss.

What is Chatbot - Understanding the Basics

A chatbot is software that simulates human-like conversations with users via Chat. Exist as basic software programs, operating through a chat interface on a website or in an app. Ordinary chatbot or also referred to as a rule-based chatbot. That means it can't answer any questions outside of the defined rules.

Some advantages of using a chatbot 

  • Faster to train 
  • Easily integrated with legacy system
  • Do exactly what you ask

A regular chatbot cannot offer personal Experiences. They only deliver answers your legal team provides from a predefined set of rules. That indicates your client's experience with rule-based bots is very linear.

What is an AI Chatbot? More Than a Simple Chatbot 

AI chatbots are the new generation of chatbots. AI Machine Learning chatbots, the new generation, can engage in natural conversation. It provides human-like experiences. 

While basic chatbot technology drives the conversation via bot-prompted keywords or UX features like Facebook Messengers. AI-powered chatbots use natural language so that people understand the topic more easily.

Some advantages of AI chatbots

  • learn from the information gathered
  • continuously improve through data 
  • Understand patterns of behaviour
  • Decision-making skills
  • Understand any language 

The more you use and train these bots, the more it learns and responds naturally. Recently one AI-based software has made all the world's people crazy. You've also heard of an AI called ChatGPT. Let's find out the whole story in a short brief. 

What is ChatGPT

It's undoubtedly made a Big Boom in the world right now.

An AI language model that responds like a human.

ChatGPT is an advanced AI model developed by OpenAI that can understand and generate human-like language, making it capable of conversing with humans. It has been trained on a large amount of text data, allowing it to understand the intention of human language. ChatGPT has been used in various applications, such as chatbots and virtual assistants.

It's an improved version of the previous (Open AI GPT3.5) and was launched in November 2022.

It interacts with users in-

  • A conversational way.
  • It's able to answer follow-up questions thanks to its dialogue format. 
  • It can also reject inappropriate requests.

It dramatically improves from some of the other conversational AI available online. But every invention has some loopholes so does ChatGPT.

  • Since it is a brand-new tech, the model still needs sufficient training. ChatGPT could not deliver accurate responses to the queries, which restricted its ability to be used.
  • The output of ChatGPT has a bias that stops it from relaxing and responding naturally. Instead, its responses are frequently formal.
  • ChatGPT takes things too. The AI occasionally needs to improve its responses by failing to consider the original question.
  • ChatGPT provides a summary of the subject but needs original insight. 

Best Ai Chatbot To Boost Efficiency

12 Best AI Chatbot To Boost Efficiency


01. Innue - Live Chat Software | AI Chatbot with Facebook and Dialogflow bot

Next-generation platform for Business and Customer Communication.

Best AI Chatbot for-Business and other platforms

Innue Live Chat is a software platform designed to help businesses improve customer experience and increase sales. 

Innue -proactive live chat software allows businesses to add a customizable live chat widget to their website, enabling customers to connect easily with support staff in real-time. The platform is designed to be easy to use and can be integrated with various popular e-commerce platforms and website builders.

       Exotic Features to look at-

  • User-friendly user panel and excellent design
  • customise your way 
  • Audience segmentation 
  • Multi-lingual
  • Real-time reporting 
  • Natural Language Understanding for human-like conversation
  • Responsive web design and mobile friendly
  • Conversation lead
  • Facebook and Instagram bot system
  • Email and sms system
  • Apps for iOS and Android devices.

The business benefit of Using Innue - Live Chat Software

Use Innue to Reach Your Desired Sale Target.

1. Improved Customer Service

Excellent customer service is a crucial differentiator in today's competitive business landscape. With Innue -the best AI chatbot, businesses can provide customers with instant support, increasing customer satisfaction and loyalty. Customers can ask questions and receive immediate responses, eliminating the frustration of waiting for a response via email or phone.

2. Increased Sales and Revenue

Innue also uses as the best AI chatbot for customer service. It also can increase sales and revenue by allowing businesses to upsell products or services to customers. 

Innue - the best AI chatbot enables businesses to engage with customers in real-time, offering personalised product recommendations based on their needs and preferences. This can lead to an increase in sales and revenue for businesses.

3. Cost-Effective

Using Innue - Live Chat Software is a cost-effective way to provide customer support compared to traditional communication channels such as email marketing and phone. Businesses can handle multiple customer conversations simultaneously, reducing the need for additional staff.

4. Increased Efficiency

Innue - the best AI chatbot is an efficient communication tool that enables businesses to handle multiple conversations simultaneously. The chatbot can handle routine customer inquiries, freeing customer service representatives to handle more complex issues. This leads to increased efficiency and productivity for businesses.

5. Better Customer Insights

Innue - the best AI chatbot provides businesses with valuable insights into customers' needs and preferences. The chatbot can collect data on customer interactions, providing businesses with actionable insights to improve their products and services.

6. Increased Customer Engagement

Live chat software allows businesses to engage with customers in real-time, improving customer engagement and building strong relationships. Customers can ask questions, provide feedback, and receive personalised recommendations, increasing their satisfaction and loyalty.

02. Tidio

Best AI Chatbot for Business platform 

It levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time so that you can sell more.


Feature to look at -

  • Drag-and-drop function
  • Pre-designed templates to create chatbots.
  • Automated responses
  • Customers place orders in the conversation box.
  • Satisfaction surveys.


  • It does not show the live visitor
  • No Arithmetic Support
  • Lack of integration with WordPress

03. Glassix Generative AI Chatbot

Best AI Chatbot for Small Businesses & Startups

Glassix shines as a leading generative AI chatbot software solution, utilizing its proprietary Conversational AI technology alongside the GPT-4 engine from Open AI. This powerful combination enables small and mid-sized businesses to provide exceptional customer support and experiences. With Glassix, deploying generative AI chatbots across various channels like WhatsApp, Apple Messages for Business, Messenger, website chat, and apps is straightforward, thanks to its user-friendly, no-code drag-and-drop chatbot builder.

Glassix Generative AI Chatbot

Best Features:

  • Best pricing plans and a generous 30-day free trial period
  • AI-powered inbox: Centralizes all customer messages into one AI-managed inbox.
  • Conversational AI & GPT-4: Offers human-like interactions through advanced AI.
  • Easy chatbot building: No-code, drag-and-drop chatbot creation.
  • Quick chatbot deployment: Deploy chatbots across channels with a click.
  • Omnichannel experience: Consistent customer support and channel switch across all platforms.


  • Limited tutorials: There are only a few guides on AI feature use.
  • Initial complexity: Can be challenging for non-technical users.

04. ProProfs Chat

Best AI Chatbot for Business

ProProfs Chat is a responsive live chat software that enables organizations to contact their daily visitors and customers hassle-free in real-time. Whether you own a small, medium, or enterprise-level business, providing instant support to valuable customers and visitors on your site becomes a piece of cake with the integration of this software. 

ProProfs Chat has unique features and services adaptable to today's fast-paced world. It has appeared as a go-to solution for personalised, human interactions to create meaningful connections at a fraction of the cost of other popular means. 


Critical features of proprofs Chat

  • Ease of integration with other apps 
  • Delightful Reports & Analytics function
  • Customer details facilities
  • Share chat sessions with other people 
  • Data import and export system
  • Third-party integrations
  • Website visitor tracking 


  • Customization options for the operator's dashboard
  • No detail report
  • Delays in response time

05. Drift

Best AI Chatbot for Sales

Drift is a live chat platform that concentrates on generating and qualifying leads, setting meeting bookings, and has a good portfolio of integrations.


Drift helps businesses connect with people at the right time, place, and with the proper conversation. Using our AI-powered Conversation Cloud, companies can personalize experiences that lead to a more quality pipeline, revenue, and lifelong customers. 

You can collect shoppers' data to know more about their behaviour and connect with target buyers better. This sales AI chatbot can also help you schedule meetings with potential clients and call the decision-makers more quicker. 

Feature to find out what makes it attractive to the customer

  • Drift's chat widget 
  • Apps for iOS and Android devices.
  • Lead development 
  • customise the interface to your requirement 
  • Reporting and tracking user data 
  • Sales conversation 


  • Pretty much Expensive 
  • Slow to load.
  • SMS text messaging, Facebook Messenger and WhatsApp are not available.
  • Delayed on notifications

06. Ada

Best AI Chatbot for International Business

Ada is an AI-powered chatbot platform that allows businesses to deliver automated customer support and personalised interactions. It uses advanced artificial intelligence and natural language. It helps to process technology to understand user requests and provide accurate and helpful responses. With Ada, businesses can quickly create a chatbot without any coding required. All you need to do is provide basic information about your business and what you want your chatbot to do. Then, Ada will take care of the rest! Ada offers a wide range of features allowing companies to customise their chatbots according to their needs.


Features of Ada 

  • Efficiency 
  • Integration
  • Scalability
  • 24/7 Availability
  • personalised Support
  • Integration function 


  • Limited understanding
  • Poor reporting
  • Tricky to understand pricing for features
  • Manual process
  • Language barrier
  • Dependence on Technology

07. Dialogflow

Best AI Chatbot for Business operating with google cloud

Dialogflow is an AI chatbot platform developed by Google. It allows businesses to build conversational interfaces for websites, mobile apps, and messaging platforms. Dialogflow uses natural language processing (NLP) to understand and interpret user queries and provide appropriate responses. It supports over 20 languages, making it accessible to businesses worldwide.


  • Integration with Google Assistant and Amazon Alexa
  • Multi-platform support
  • Easy integration with existing systems
  • Customizable responses
  • Machine learning-based NLP


  • Difficult to customise 
  • Mess up with input and output context
  • Natural Language Processing needs improvement 

08. Amazon Lex 

Best AI Chatbot for Customer service, e-commerce, and Healthcare

Amazon Lex is an AI chatbot platform developed by Amazon. It uses NLP to understand and interpret user queries and provide appropriate responses. Amazon Lex can be integrated into websites, mobile apps, and messaging platforms, making it accessible to businesses worldwide.

Splendid Features

  • Integration with Amazon Web Services (AWS) and other third-party platforms
  • Customizable responses
  • Machine learning-based NLP
  • Integration with Amazon Connect


  • Improved customer experience
  • Reduced response time
  • Cost-effective
  • Scalable
  • Botsify


  • Hard to integrate with the website 
  • Only 4 channels available to host 
  • Language support is poor 

09. Infeedo

Best AI chatbot for- Remote Employees 

Infeedo is suitable for collecting employee feedback for companies that offer remote work. It will help to know the Employee's work life and detects those who are disengaged, unhappy or are about to leave.



  • Dashboard analytics
  • Anonymous chats are available
  • personalised questions and elements for the organisation
  • User, Role, and Access Management
  • Goal and challenge platform


  • The unavailability of the mobile app is a considerable drawback.
  • Creating a report is not available.

10. Tars 

Best AI chatbot for -Marketing

Tars is an AI chatbot platform that allows businesses to build conversational interfaces for websites and messaging platforms. It uses NLP to understand and interpret user queries and provide appropriate responses. Tars can be integrated with popular messaging platforms like Facebook Messenger, Slack, and WhatsApp.


  • Integration with popular messaging platforms
  • Customizable responses
  • Machine learning-based NLP
  • Easy integration with existing systems


  • Improved customer experience
  • Reduced response


  • Language Limitation
  • Costing

11. Wati

Best AI chatbot for WhatsApp for customer service

People send over 65 billion messages via WhatsApp every day.

Wati is an AI chatbot Platform for customer communication through WhatsApp. It is a client support tool that is built on WhatsApp API.


Features to look at

  • Seamless Escalation
  • Proactive Engagement
  • Template and automated chat flow
  • Use from several computers or mobile phones
  • The dashboard is user friendly


  • Need to be more pocket friendly for small businesses.
  • Integration, not user Friendly

12. Mobile Monkey

Best AI Chatbot for Social Media Communication 


Mobile Monkey is an excellent tool for social media managers. who have to handle multiple accounts at once and have to respond to all inquiries. The sales outreach automation capabilities are excellent since they make it easy for me to connect with leads and converse even when I am away. The capacity to quickly send mass messages is precious.

Features to look 

  • Seamless Integration with Facebook and Instagram
  • Robust Automation Capabilities
  • Great user interface
  • Efficient text messaging
  • Generates conversations
  • Sales outreach platform


  • Analytical improvement 

Benefits of AI Chatbots for Business

What is the best AI chatbot? you know the answer. let's find out the real benefits of AI chatbots. There are several benefits to using AI chatbots in a business context.

First and foremost, It can improve customer satisfaction by providing fast, accurate responses. What is the best AI chatbot for personalised responses to inquiries? This can reduce wait times and improve the overall customer experience.

AI chatbots can help businesses save time and money by automating repetitive tasks such as answering frequently asked questions or processing simple orders. This frees up staff to focus on more complex or value-added activities.

AI chatbots can help businesses gain valuable insights into customers' needs and preferences. 

Businesses can identify trends and patterns that inform their marketing and product development efforts by analyzing chatbot interactions.

Choosing the Best AI Chatbot for Your Business

Choosing the Best AI Chatbot for Your Business

When choosing the best AI chatbot for your business, several aspects must be considered. What is the best AI chatbot is a question that answers in above. Now before investing money in chatbot software, everybody follows some factors first.

Factor no 1. Business Needs

The first step in choosing an AI chatbot is identifying your business needs. What do you want the chatbot to do? What problems are you trying to solve? Are you seeking a chatbot to handle simple inquiries or manage complex transactions?

Factor no 2. Features and Capabilities

Once you've identified your business needs, it's time to evaluate different chatbot platforms based on their features and capabilities. Look for a chatbot that offers the needed features, such as 

  • Natural language processing
  • Sentiment analysis
  • Integrations with other business tools.

Factor no 3. Ease Of Use

Another essential factor to consider is the ease of use. Look for an easy chatbot platform to set up and configure that offers intuitive tools for managing conversations and workflows.

Factor no 4. Scalability

As your business grows, your chatbot usage will also increase. Look for a scalable chatbot platform that can handle large traffic volumes without slowing down or crashing.

Factor no 5. Cost

Finally, it's essential to consider cost when choosing an AI chatbot. Look for a platform that offers a pricing model that aligns with your business needs and provides transparent pricing and billing.


AI chatbots have become essential for businesses looking to improve customer engagement and streamline operations. Whether you're looking for a chatbot that can handle simple inquiries or complex transactions, there's a platform out there that's right for your business.

By evaluating different chatbot platforms based on features, ease of use, scalability, and cost, you can find the best AI chatbot for your business and begin reaping the benefits of this powerful technology.

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